New Arrival 👗Dresses Start at $19. Shop Now


♡ Here are the answers to the questions you frequently asked ♡ Can't find what you're looking for? Please don’t hesitate to Contact us. We would be glad to answer you as soon as possible.

  • SHOPPING at ZAPAKA
    • AVAILABILITY
      • 1.The item I want is no longer available; what do I do?
        Sometimes our favourite items sell out in the blink of an eye! When an item is sold out it is, unfortunately, impossible to know whether or not we will receive it again.

        In order to be notified when the item you desire does come back in stock, we’ve developed an availability alert, to which you can subscribe by selecting your size on the product page of the item in question.

        Click the button “Notify Me” on the page for the item in question.

        This way you’ll be the first to know if we receive that item back in stock at our online store!
      • 2. I received an availability alert; what do I do?
        If you have received an availability alert, jump at the chance of ordering your desired item by clicking the link included in the email that was sent to you, which will bring you to the product page.

        If you can’t finalize the transaction immediately, but still want to purchase the item, contact us via chat box (“Chat with us!”) or email and we can reserve the item for you.

        Quantities are limited and have a tendency of selling quickly, so we encourage you to keep your eyes peeled ;)
    • SIZES
      • 1. I’m hesitating between two sizes; which should I choose?
        Finding the perfect size is sometimes a challenge when we’re shopping online, but don’t you worry!

        We’ve done all the work in order to make finding your size as painless as possible (ensuring your new item fits you like a glove). The measurements for each size of every item are carefully taken to guide you in your search.

        All you have to do is take your measurements (around your bust, waist, and hips) with the help of a measuring tape and compare them with the measurements of the item you’re interested in (found under the tab “Sizing”).

        Keep in mind that the waist measurement is often the most important, since most of our dresses are form-fitting and have little stretch (unless directed otherwise).

        If you have the slightest doubt, please do not hesitate to contact us via online chat or email :)
      • 2. How do I take my measurements?
        Taking your measurements is easy as pie! Just grab a measuring tape, visit our Sizing Chart, and follow the instructions listed.
      • 3. Do you have a Plus-Size collection?
        We always strive to offer a full range of sizes, encouraging women of all shapes and sizes to dress up and dress well. We believe beauty comes from uniqueness, confidence, and elegance!

        To explore our Plus Size options, just visit our Plus Size collection or use the filters to the left of your screen to guide your search in other collections.
    • ITEM DETAILS
      • 1.I’m not sure what colour the item is; what do I do?
        All the important details concerning each item are listed on each product page. The colour of an item can vary depending on the brightness and resolution of your screen or browser. If you have the slightest doubt, please do not hesitate to contact us , especially if you need to respect a specific colour palette for a special occasion :)
      • 2. What materials are the item made of?
        The composition of each item are listed on the product page under the tab “Composition”.

        Please do not hesitate to contact us with any questions on this subject!
      • 3. I’ve received my item; how do I wash it?
        The care instructions for each item are listed on the product page under the tab “Composition”. In order to take proper care of your item, we recommend you follow the instructions that can be found on its’ tag. If “Dry clean only” is listed, it’s because that is the best method to care for it. 

        If the item contains leather, we recommend you refer your questions to a leather specialist. .
      • 4. Where do your items ship from?
        Based on the product you ordered, we will check the stock of warehouses. We have warehouses in the US and other regions. We will choose the most suitable shippment to make sure you can receive it ASAP.
    • PLACE AN ORDER
      When you contact us through Customer Service, for your order to be processed as quickly as possible, please specify your full name, as well as your order number (if applicable).
      • 1. I have a discount code; how do I use it?
        Once you have added your items to your shopping cart and you have clicked the “Checkout” button, you’ll find the field: “Gift card or discount code” wherein you can enter the discount code.
      • 2. I received a gift card for the online store; how do I use it?
        Once you have added your items to your shopping cart and you have clicked the “Checkout” button, you’ll find the field: “Gift card or discount code” wherein you can enter the numerical code of the gift card that was sent to you by email.
      • 3.I want to cancel my order; what do I do?
        If you want to cancel your order - whatever the reason - please contact us as soon as possible by email at info@zapaka.com or by phone at 1-720-641-9067. If the order hasn’t already been prepared we can easily cancel your order.
      • 4.I made two orders; is it possible to combine them to avoid paying the shipping fees twice?
        Contact us as soon as possible by email at info@zapaka.com or by phone at 1-720-641-9067! If your first order hasn’t already been shipped, we will combine your two orders immediately and reimburse you the applicable shipping fees.
      • 5. I want to make a change to my order; what do I do?
        To make a change to your order, please contact us as soon as possible by email at info@zapaka.com or by phone at 1-720-641-9067!
      • 6. My order is a gift; how do I let you know?
        Nothing would make us happier than to be a part of a surprise gift!

        All you need to do is let us know in the “Special Instructions” section when you make your order, as well as tell us if you would like to add a personalized note to the package.

        We will also take care to remove the prices from your items and send you the bill via email rather than including it in the package.
      • 7. I’m having technical difficulties with the website; what can I do to fix it?
        In case of technical difficulties with our website, we recommend trying a different browser. If the problem persists, we apologize and ask that you please contact us . We will try to fix the issue as quickly as possible.
      • 8. Can I make a payment over the phone?
        In order to guarantee your financial security, we do not accept transactions over the phone.
    • SHIPPING
      • 1. What are the shipping fees?
        Click here for detailed information regarding our shipping fees.
      • 2. I’ve completed my order; when can I expect to receive my package from ZAPAKA?
        Click here to see our delivery times. As soon as you’ve completed your order, we work to carefully and rapidly prepare your order. You will receive emails updating you on the status of your package throughout its processing and shipping. If you have any questions or concerns, please contact us via email at info@zapaka.com .
      • 3. To which countries do you ship?
        Click here to see the list of countries whereof we ship. .
      • 4. Do I have to pay customs charges?
        Orders shipped internationally (outside of the United States) can be subject to additional taxes and customs charges at the time of delivery. It is your responsibility to check if these costs apply!
    • YOUR PACKAGE EXPERIENCE

      At ZAPAKA, every package is beautifully and delicately gift-wrapped so that opening your package is just as pleasurable as wearing your new item for the first time :)

      Please don’t hesitate to share your experience on social networks.

      • 1. My order is a gift; how do I let you know?
        Nothing would make us happier than to be a part of a surprise gift! All you need to do is let us know in the “Special Instructions” section when you make your order, as well as tell us if you would like to add a personalized note to the package. We will also take care to remove the prices from your items and send you the bill via email rather than including it in the package.
      • 2. What is that wonderful perfume that emanates from my package?
        The delicious aroma caressing your senses as you open your package is the fragrance that we make specially for you. You can feel as if you are in the nature when you get our package.
    • RETURNS & EXCHANGES
      I have received my package, but unfortunately one of my items don’t suit me.

      Click here to discover the details of our return policy.
      • 1.How long do I have to return my item and to what address do I mail it?
        You have 30 days after the date of delivery of your package to return your purchase.

        For the specific return address, please contact us by email:info@zapaka.com

        Please note that we do not pay for the shipping fees applicable to your return, unless the item has a defect or there was an error in your order.
      • 2.How do I get a return number?
        You need a return number if you want to return, exchange, or receive an online credit note (which gets you a bonus $5 to spend online).

        All you have to do to get one is fill out the form here and your return number will be emailed to you.

        Please note that there may be a delay of a couple hours before you receive your return number. It’s also possible it may have been sent to your Junk Mail folder, so stay alert!

        If you have any questions or concerns, please do not hesitate to contact us ! :)
      • 3.Where do I write my return number?
        Once you’ve received your return number (via email) you need to write it down on the sticker included in your package. Then stick that sticker on the outside of the box, which will also serve as the return address.

        If you cannot find the sticker, all you have to do is write the return number on a piece of paper and slide it into your package for us to find.

        Don’t forget to cover up your own address so it doesn’t get returned to you by accident!
      • 4.What are the advantages of asking for a credit note?
        A credit note is a great alternative!

        Beyond getting an extra $5 added to the total of your credit note for your next purchase, the credit note never expires. You can take all the time in the world to find just the right item! This option is also very useful if you wish to exchange your item for another.

        Please note that orders already subject to a return cannot benefit a second time from the $5 bonus offered on a credit note.
      • 5.Can I exchange items purchased online?
        The exchange option is only possible for the same item in a different size/colour/print OR an another item with the same price.

        If the item you want is still available, we would be happy to reserve it for you.

        The shipping of exchange items is only offered in United States; for exchanges shipped to internationally, we will contact you so you can pay the shipping costs.

        Once we have received your return, the exchange item will be sent to you within four days by mail to the address of your original order. You will receive a confirmation email of the delivery including the tracking number supplied by USA Post for your package.

        Please note you can only exchange for the same item in a different size, colour, or print.
      • 6.I ordered a sale item; what is your return policy?
        Sale items cannot be reimbursed, but you can exchange them or get a credit note.

        The credit note never expires, so you can use it whenever the mood strikes you.

        *Please note accessories cannot be returned, exchanged, or refunded
      • 7.Do I have to pay the shipping costs of returning my item?
        The shipping fees applicable to the return of your item are your responsibility.
      • 8. How long until I receive my reimbursement?
        We process the reimbursement of your items as soon as they are received and managed by our Returns Department.

        We will send you an email informing you of the transaction, which will specify the amount and method of reimbursement.

        Please note that depending on your financial institution, the reimbursement may take 1-7 business days before appearing in your bank statement.
      • 9.I asked for an exchange; when will it be shipped to me?
        Once we have received your return, we will hasten to mail your new item free of charge (only in USA), reserved for you as part of the exchange.
  • SOCIAL NETWORK PLATFORMS
    • 2. I can’t find a dress that I saw on one of your social network platforms; how can I find it on your website?
      You can search the name of the item in the search bar situated on the top right corner of the website. Alternatively, you can always ask for our help via the “Chat with us!” application found at the bottom right corner of the website or send us an email at info@zapaka.com.
    • 3.We love your work and would like to speak about you in the press; how do we contact you?
      Are you thrilled with an item recently purchased from our online store and would like the chance to win a $50 gift card for our online store?

      Publish a photo on Instagram that puts you in the spotlight with the item in question and use the tags #ZAPAKA

      You can also send us your photo directly, here.

      Maybe you’ll be next month’s winner! :)
  • COLLABORATION
    • 1. Do you need models?
      We don’t work with professional models. The lovely ladies you sometimes see on our social networks are, for the most part, part of the ZAPAKA team ;)
    • 2.Do you loan items for photo shoots?
      We are honoured by your interest! Please send the details of your project to info@zapaka.com.
    • 3.We love your work and would like to speak about you in the press; how do we contact you?
      We are honoured by your interest in us! Please send the details to us at info@zapaka.com !
    • 4.I wish to develop a partnership with ZAPAKA; how do I reach you?
      Thank you for your interest in our company. It will be a pleasure to learn about your project. Please send the details to info@zapaka.com.
  • THE ZAPAKA FAMILY
    • 1. I wish to be a part of the ZAPAKA family: how do I apply?
      We are thrilled to hear you’re interested in ZAPAKA. Discover which positions are available here and send your application to info@zapaka.com without delay.
    • 2. What’s the story behind the ZAPAKA family?
      Discover our fairy tale here.
    • 3. I wish to receive your newsletter; how do I do that?
      Subscribe here to our electronic newsletter in order to receive exclusive sneak peeks of our items, as well as staying informed about our contests, events, and many other surprises!
    • 4.I wish to unsubscribe from your newsletter; how do I do that?
      All the important details concerning each item are listed on each product page. The colour of an item can vary depending on the brightness and resolution of your screen or browser. If you have the slightest doubt, please do not hesitate to contact us , especially if you need to respect a specific colour palette for a special occasion :)